(502) 742-4979 | info@ImagineInsAdv.com

Imagine’s Covid Guidelines

Our Office’s Covid Guidelines

Per the CDC and KY Commonwealth guidelines and for the safety of everyone, we are changing the way we physically do business. We offer, and prefer virtual appointments via Webex, Zoom or a phone/e-mail appointment at this time and the intermediate future.

We are taking every precaution to keep you, our clients and ourselves healthy. Since some of our clients have vulnerable health conditions, we are taking protection seriously.

These are the things our office is doing to ensure we do not contribute to the spread of the virus:

  • Employees take their temperature before they come to the office every day.
  • All employees have been provided masks to wear.
  • We disinfect all surfaces (like the employees’ desks, conference room, chairs, copiers, door knobs, and light switches) at the end of every day.
  • No one (except our employees) are allowed beyond the waiting area. Clients are only permitted in the conference room and restroom. This has been our protocol since March 18th.
  • Our office is fully cleaned every week.

If you require an in-person appointment, we have instituted the following process and have installed safeguards to minimize the risk for potential virus spread:

  1. If you are not feeling well, are coughing or have a fever, please reschedule your appointment when you are not sick or opt for a virtual appointment.
  2. Only one client in the office at any time.
  3. Enter the office and stop at the X on the floor. This is 8 feet from our receptionist, Gina.
  4. Let Gina know your name and go back through the door to wait in the foyer for your agent. The chairs in the foyer are disinfected after every appointment.
  5. Your agent will receive you through the opposite door that goes directly to our conference room. We disinfect the table, chairs and pens after every appointment.
  6. You will sit at one end of the table and the agent will sit at the other. This is an 8 foot distance with a plexiglass barrier in the middle.
  7. It is recommended that you wear a face mask while in the meeting unless your health precludes it. The agent will wear their mask as another layer of protection.
  8. You may use the restroom, but cannot go anywhere else in the office. Our restroom is right next to the conference room.


We appreciate your understanding and participation in the safety of everyone.

Love us? How to leave us a Google review!

Reading reviews for products or professionals that you want to use is always a wise choice because it gives you confidence backed by other people’s experience.  We work hard to clearly and fully present plan material when you meet with us so that you can fully understand your options and make the the best coverage choice for yourself. We also create take-home papers and packets that reiterate all the points we discussed and an overview of your coverage so that you have quick and easy reference materials if you have questions afterwards.   If you’ve been happy with the service we provide, please consider writing us a review on Google. We would love to know that you’ve benefited from working with us and want other members of our community to know that they are in good, trusted hands when they call us for help.  We appreciate your support and look forward to being here for you in the future if your coverage needs change or if you have questions about your plans.

In the service industry, not always is a professional’s style a right fit for everyone, so we are sorry if we didn’t live up to your expectations, but if you haven’t been happy with our service, please consider reaching out to us to let us know where we fell short instead of leaving a bad review. And remember that if you were unhappy with your insurance carrier, it wasn’t necessarily our actions that resulted in that experience. Prior to recommending a plan for you, we take information that you provided us to choose plans that best fit your actual needs. We do our best to only place you with carriers that we have good experience with and that we feel comfortable recommending to ourselves and our own families. If you have a bad experience with your insurance carrier, we would like to know so that we can be alerted if a particular carrier is more difficult to work with than others. We use that feedback to adjsut our recommendations in the future and to follow up with those carrier’s higher-ups, which helps the organization fix their deficiancies.

Here is how to leave us a review on Google:
  1. You need a Google account to write a review, so sign into Google with your account or create one.   You sign in at www.google.com.
  2. Search for “Imagine Insurance Advisors” in the search bar.
  3. We will appear at the top of the search results. On the right of the search results page will be a box with our information in it.
  4. Look for “Reviews” in that box.
  5. Click on “Write a review”.
  6. You can rate us with stars and leave a comment.
  7. When you are finished, click “Post” and you are done.
  8. Thank you for your review! It’s been delightful working with you.